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SV8100
Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. NEC’s UNIVERGE 360 is our approach to help small to medium-sized businesses succeed at this accelerated level by placing people at the center of communications. The UNIVERGE® SV8100 Communications Server is an integral part of this initiative.

The UNIVERGE SV8100 Communications Server is the ideal system for SMBs that wish to compete and grow their businesses over time. This robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future.

Designed to be both versatile and scalable for your growing business needs, the SV8100 supports TDM, IP, video, wired or wireless. It also provides three on-board applications and a full range of high-powered features that can be transparently shared between branches or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.

The SV8100 also supports a wide variety of solutions from the SV8000 Series family of products, including:

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UNIVERGE SV8000 Series Desktop Suite

The UNIVERGE® SV8000 Series Desktop Suite is a significant component of NEC’s UNIVERGE360 approach to help companies unify their business communications. For use on the SV8100 Communications Server, it combines the functionality of three products, PC Assistant, PC Attendant and the SP310 Softphone. With the Desktop Suite, your company can provide customers the attention they deserve. It can increase employee collaboration and provide the enhanced productivity needed in today’s increasingly mobile world.

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UC for Business

Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees.

Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

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Fixed Mobile Convergence (uMobility)

Mobile phones are a mainstay in today’s businesses and usage only continues to grow. This inherently makes employees have to distribute a separate phone number to business associates or customers so they can be reached and manage multiple voice mailboxes, as well as deal with important calls being dropped from a weak in-building signal.

With NEC’s fixed mobile convergence uMobility™ solution from Varaha Systems, Inc., businesses are now able to provide employees with single number reach, unified voice messaging and enhanced in-building coverage through a business’s Wi-Fi network. uMobility provides:

Single number reach – rings a user’s business phone and cell phone simultaneously ensuring no calls are missed

Unified voice messaging - all missed calls are directed to a user’s business voicemail account; centralizing messages in one mailbox

Seamless roaming on and off campus – calls can be transparently bridged from a business’s Wi-Fi to cellular networks and back again via a Smartphone

Enterprise dialing via Smartphones – enables users to do station-to-station and external dialing; calls can be placed by either entering a 4 or 5 digit extension or a fully-dialed number

Improved efficiency and productivity – provides users the capability to handle calls more promptly; streamlining communications and information delivery

Increased customer satisfaction – provides customers with a single number to reach their contact on the first try; positively impacting customer service dramatically

By enabling employees to be reached anytime, anywhere – any business can become more efficient, responsive, collaborative and productive.

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UNIVERGE SV8100 Mobile Extension

For organizations to thrive, they must be flexible. Customers have come to expect full service from their retailers, care providers, hospitality services and educational institutions 24 hours a day, 7 days a week. Now NEC can ensure you have the tools to stay competitive – wherever you are– with UNIVERGE SV8100 Mobile Extension.

Mobile Extension gives you access to all of the features of your desktop phone from nearly any external communications device. It enables you to use a mobile phone, home phone or other external device to simulate an extension of your office phone. And customers never know you’re not at the office! One number access lets them reach you wherever you are.

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UNIVERGE SV8100 Interactive Voice Response

Customer satisfaction is the cornerstone to being successful in any business. A key component to keeping your customer’s satisfied is the efficient delivery of communications and information. NEC’s UNIVERGE SV8100 Interactive Voice Response (IVR) provides the tools you need to efficiently communicate with your customers while offering an immediate return on investment (ROI).

The SV8100 IVR gives you the capability to:

Schedule and send-out appointment reminders; missed appointments mean loss revenue
Automatically handle customer information inquiries 24 hours-a-day, 7 days-a-week; customers get the information that they need, when they need it

Allow employees to accurately track their check-in and check-out times and locations via a telephone; saves your business money by reducing timesheet errors and data entry time for payroll, and providing a faster billing time

Process sales orders over the telephone; guided process minimizes errors while providing 24/7 access to order entry

Customize script templates specifically for your business

The SV8100 IVR resides on an internal blade equipped with the IVR compact flash. This flash drive enables you to easily download specific IVR script templates for turnkey installation. Appointment Reminder, Customer Information Inquiry, Employee Timesheet and Sales Order Entry templates are available for download to IVR users at no cost.

If you need a customized template, NEC Professional Services can work with you to develop one that fits your needs.

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UNIVERGE SV8000 Series Multimedia Conference Bridge

The UNIVERGE® SV8000 Series Multimedia Conference Bridge provides small, medium and expanding businesses a flexible, in-house conferencing solution that protects their communications investment while providing PC-accessible features, networking options and excellent voice quality. This important component of NEC’s UNIVERGE360 approach enables businesses to leverage technology to meet the needs of their employees and customers.

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UNIVERGE SV8000 Series Automatic Call Distribution (ACD)

The UNIVERGE® SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.

The PC-Based Supervisor with Reports feature can be used for agent scheduling, business analysis and improvement of scheduling efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information. This convergence of technology and communication positions the SV8000 Series ACD as a key element of NEC’s UNIVERGE360 approach.

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UNIVERGE VM8000 InMail and Mail Solution

For today’s businesses, there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience.

The UNIVERGE® VM8000 InMail and Mail Solution, a part of NEC’s UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for business’ wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is a voicemail solution for the UNIVERGE Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a business’ communication needs both now and in the future.

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UNIVERGE SV8000 Series Hospitality Management Solution

The UNIVERGE® SV8000 Series Hospitality Management solution for both the UNIVERGE SV8100 and SV8300 Communications Servers allows specific applications to integrate with business processes based on specialized roles within an organization. These role-enabled communications are a core component of NEC’s UNIVERGE360 approach. It provides advanced services to ensure your guests have a memorable stay. They can access the latest messaging services, and your business benefits from extensive features including flexible numbering, room status and toll-restriction check-in mode. Hospitality Management even works with your Property Management System (PMS) through Property Management System Integration (PMSI) to support many key front and back-office functions.

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UNIVERGE SV8000 Series Communication Analyst

A part of NEC’s UNIVERGE360 approach, UNIVERGE SV8000 Series Communications Analyst is an easy-to-use, graphically-oriented software package that captures, monitors, and analyzes phone calls and trunk usage for single or multiple locations. It provides a clear picture of voice and network activity on converged communication platforms such as VoIP, hosted PBXs and hybrid telephone systems.

For both SMB and enterprise organizations, Communications Analyst enables productivity measurement, cost management, toll fraud monitoring and billing creation.

Because it is a scalable solution, with uncomplicated licensing and upgrades that are simple to implement, it can grow as your business grows. Its enterprise-level database standards ensure that your company will never outgrow it. Data can be centralized from multiple phone systems and locations with simple, easy reporting across the network.

Communications Analyst seamlessly integrates with NEC’s E911 Security Notification to provide comprehensive reporting of 911 calls. It also integrates easily with most PMS systems. Those in the hospitality industry will find its customer billing features especially useful.

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UNIVERGE SV8000 Series E911 Security Notification

To keep people safe and secure during an emergency, it is important for businesses to have a 911 system that can accurately pinpoint a caller’s location and direct appropriate emergency response resources to the scene.

With the UNIVERGE SV8000 Series E911 Security Notification (ESN) application for the UNIVERGE SV8100 Communications Server, businesses will have the tools necessary to protect their most valuable asset – their people. ESN pinpoints a 911 caller’s location and passes that information along to the Public Safety Answering Point (PSAP). This reliable, automatic transfer of information helps businesses provide vital, lifesaving information to the 911 public safety network while notifying the appropriate on-site personnel that an emergency call is in progress; an immediate and accurate response results.

E911 Security Notification is a comprehensive, cost-effective solution for small to medium enterprises with multiple sites / campuses / buildings. This solution is ideal for organizations with single or multiple locations.

E911 Security Notification enables superior management of 911 calls by:

  • Pinpointing exact location of 911 caller
  • Notifying on-site staff in real-time
  • Updating the Automatic Location Information (ALI) database
  • Speeding on-site response through real-time monitoring of 911 calls for all users
  • Seamlessly integrating with UNIVERGE SV8000 Series Communications Analyst
  • Meeting E911 compliance legislation

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UNIVERGE SV8000 Series Voice Security Recorder (VSR)

NEC’s Voice Security Recorder (VSR) solution provides a total solution to call recording, documentation and agent evaluation. VSR provides a way to improve your company’s level of service and increase your Return on Investment (ROI) through the information it provides

The VSR solution is comprised of the VSR Unit, the 4-Port Digital Call Logging Unit, and two pieces of software –VSR Manager and VSR Reporter Pro. Together, these solutions offer a comprehensive call recording and agent evaluation package for businesses both large and small.

As an added benefit, Voice Security Recorder integrates with NEC’s SonicView IP Recording to capture information from both TDM and IP transport technologies. This produces a single, comprehensive storage, reporting and management system for all recorded calls whether they are TDM or IP.

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NEC’s SonicView IP Recording

Are you looking for a quick, easy way to record, share and organize IP telephone calls? If your organization uses the UNIVERGE SV8100 Communications Server, NEC’s SonicView IP Recording provides the solution you need in an easy to implement and use application.

This cost-effective web-based recording solution includes an extensive range of features and can easily be managed online through its intuitive graphical user interface. Installation and management is painless and helps to ensure a low total cost of ownership (TCO).

Some of its available features include:

  • Selective rules-based recording
  • On-demand recording
  • Call tagging and flagging
  • Embedded player control
  • One-click emailing of recorded links or files
  • Exporting recording to pdf
  • On-demand charting
  • Flexible backup/restore options
  • Easy-to-use Supervisor and Agent Dashboards
  • Lightweight Agent Access module
  • Extensive search and playback options

Additionally, Agent and Supervisor Consoles provide further means to customize the application to fit your call recording and storage needs.

SonicView IP Recording also integrates with NEC’s Voice Security Recorder to capture information from both IP and TDM transport technologies. This produces a single, comprehensive storage, reporting and management system for all recorded calls whether they are IP or TDM.

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UNIVERGE SV8000 Series DECT Terminals

UNIVERGE SV8000 Series Digital DECT Terminals combine the benefits of digital telephony with the superior quality and features of DECT technology as an element of NEC’s UNIVERGE360 framework. These terminals help unify business communications by adding mobility options to your infrastructure.
With the addition of the DTL-RPT-1 repeater, the coverage area of your UNIVERGE Digital DECT telephone system is extended in all directions – including up and down. If the repeaters are installed so their coverage area overlaps the coverage area of the base, the base can hand-off calls to the repeaters as the user moves from one coverage area to another. When connected to the repeater, the mobile handset operates exactly as it does when connected to the base. Hand-off from the base to the repeater is imperceptible to the user, even during an active call.

This wireless system provides perfect voice quality, seamless handover and a secure air interface that protects your company’s investments in existing telephones, applications and your network infrastructure.

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UNIVERGE SV8000 Series IP DECT Terminals

NEC’s Business Mobility provides a more flexible work environment by delivering on-site wireless telephony through the superior quality of the well established Digital Enhanced Cordless Telephone (DECT) technology with all of the benefits of IP technology.

Business Mobility extends the reach of your voice communications by using your converged network to offer feature transparency between the wired and wireless world without any compromise in voice quality, availability and security.

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Comparison of handsets

Phone Chart



UNIVERGE SV8000 Series Desktop IP Terminals

In today’s intensely competitive business environment, smart companies know that it takes great customer service to get ahead.

UNIVERGE Desktop Digital Terminals offer features and benefits that brilliantly capture the essence of form and function while providing businesses the means to seamlessly communicate with their customers. These terminals, which are an important part of NEC’s UNIVERGE360 approach, deliver exceptional value and can be customized to fit your organization’s needs. With their user-friendly ergonomic design, a range of models to choose from and a choice of interfaces and options, they provide users with access to the full power of UNIVERGE communication platforms.

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UNIVERGE SV8000 Series Desktop IP Terminals

NEC’s UNIVERGE Desktop IP Terminals provide all the features and functionality of traditional phones with the seamless integration of advanced IP applications. Integration of voice and data is no longer limited to the network or the PC desktop; it is now in the end-users’ hands, providing role-enabled communications as part of NEC's UNIVERGE360 approach.

UNIVERGE Desktop IP Terminals are ergonomically designed for natural comfort and facilitate use through an array of menu-driven soft key functions and easy-access function keys. Together, these aspects of the terminal deliver power, versatility and programmability to all user stations, maximizing efficiency and productivity.

Because the entire desktop surface is crafted for user productivity and fosters better speed, service and performance, the UNIVERGE Desktop IP Terminal can help your business reach more profitable heights.

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UNIVERGE MH240 Multiline Mobile Handset

NEC’s UNIVERGE MH240 Mobile Handset significantly improves user accessibility, productivity and responsiveness by providing workers the ability to roam from one business area to another – without losing productivity.

The MH240 enables you to get the most from your NEC IP communication platform – even with a highly mobile staff. It provides all of the features that users expect from a desktop phone in an easy-to-use mobile handset with excellent voice quality, an intuitive LCD screen and simple menu-driven navigation. It even offers a wide range of features, such as a personal phonebook, courtesy mode, redial, and an integrated speakerphone.

The MH240 works with NEC's UNIVERGE WL1500/1700 Series Access Points to offer a simple means of deployment and easy wireless network scalability for your growing business.

The MH240 is part of UNIVERGE Assured Mobility™, NEC’s newest generation wireless LAN communications solutions.


MH240 Handset

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UNIVERGE SV8000 Series PC Pro/WebPro

UNIVERGE® SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage their own terminals and provides them with the functionality needed to simplify communications. PC Pro/WebPro is a part of NEC’s UNIVERGE360 approach to integrating communications technology into the business environment.

Most PC Pro/WebPro programming is done via three views – Standard, Wizard and System Data. These views are accessible through menu items, a tabbed view or one-click icons.

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UNIVERGE SV8100 Netlink

For an organization to have true role-enabled communications, it must have access to the best data networking products on the market today. NEC’s UNIVERGE360 approach to communications ensures that we understand these needs and know the necessity of having comprehensive, integrated communications. Through this methodology, we place users and their specific roles at the center of our product development. NEC’s UNIVERGE SV8100 Netlink facilitates real communication integration and supports unified communications for your organization. It demonstrates NEC’s commitment to our UNIVERGE360 approach.

Netlink ensures your business can grow and communicate effectively with centralized programming and management. It extends your reach to remote offices and mobile workers while providing increased efficiency, and feature transparency – regardless of the primary unit’s physical location. And because it is compatible with standards-based IP routing and switching, it even can be implemented on existing networks.

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UNIVERGE SV8000 Series InRouter

The UNIVERGE® SV8000 Series InRouter offers an intelligent, all in one networking and monitoring solution for NEC communication server deployments as a building block to NEC's UNIVERGE360 approach. It combines multiple voice and data features into an in-skin converged networking router. The InRouter includes a single T1 WAN interface or a single Ethernet WAN and an integrated 4 port managed Ethernet switch with VLAN support.

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NEC Perfect Communicator

Great marketing targeted at the right audience leads to one thing...more sales and growth. NEC can help you achieve that growth with NEC Perfect Communicator. This solution is a proactive audio delivery system that puts you in control of when, where, and how your message is presented at every location in your network – all from a single location!

NEC Perfect Communicator can be tailored to fit your needs. It can grow when you grow whether you have a few locations or thousands. You can pick the features you need to make it the perfect custom solution for your organization. It gives you the peace of mind that can only come from knowing that your message is going to the right people at the right time. We’ve taken the guesswork out of on-hold and in-store marketing messages by putting you in control of their delivery.

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SV8300
Business today demands efficient, seamless communication to enable rapid decision-making and customer responsiveness. NEC’s UNIVERGE®360 is our approach to helping small to medium-sized businesses succeed at this accelerated level by unifying all aspects of business communication. The UNIVERGE SV8300 Communications Server is an integral part of this initiative.

The SV8300 Communications Server is the ideal system for medium-sized businesses that wish to compete and grow their businesses over time. This robust, feature-rich solution is completely scalable and can be expanded to meet your communications needs both now and in the future.

Designed to be both versatile and scalable for your growing business needs, the SV8300 supports, IP, TDM video, wired or wireless. It also provides high-powered features and applications that can be transparently shared between branch or remote locations. Individuals, departments and locations can work more efficiently by using this feature to communicate seamlessly in real time.

The SV8300 also supports a wide variety of solutions from the SV8000 Series family of products, including:

UNIVERGE SV8000 Series Hospitality Management Solution
UNIVERGE SV8000 Series PC Pro/WebPro
UNIVERGE SV8000 Series InRouter
UNIVERGE SV8000 Series Desktop Digital Terminals
UNIVERGE SV8000 Series Desktop IP Terminals
Business Mobility Terminals
UNIVERGE SV8000 Series Multimedia Conference Bridge
UNIVERGE SV8000 Series Communication Analyst
UNIVERGE MH240 Multiline Mobile Handset

Additional solutions supported by the UNIVERGE SV8300 Communications Server include:

UNIVERGE MH110, MH120, and MH140 Series Mobile Handsets

Putting Wi-Fi Telephony Within Reach

The MH 100 Series of mobile handsets provide feature-rich IP Telephony over 802.11b wireless networks, and is available in three models for general business, healthcare settings and industrial environments. Standard and proprietary VoIP protocol support helps ensure superior voice quality, while ease of use eliminates the need for training. All MH100 Series handsets come standard with text messaging support, programmable soft-keys and talk time up to four hours.

The MH100 Series includes:

MH110 Mobile Handset - ideally suited for general office, financial or hospitality environments. Includes a high-resolution graphic display, menu-driven functions and messaging capability.

MH140h Mobile Handset - designed specifically for healthcare settings. Provides a backlit display and keypad for dimly lit conditions. Supported charging options include single, dual and quad chargers to ensure that fresh battery packs are rapidly available for round-the clock operation.

MH120 Mobile Handset - designed to withstand the rigors of an industrial environment. Push-to-talk functionality is also available for broadcast communication between employees, eliminating the need for two-way radios or walkie-talkies. The large earpiece seals out background noise and provides comfort for frequent or lengthy calls.

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    UNIVERGE SP30 Softphone

    In today’s work environment, your employees require communication tools that allow them to easily share real-time information and ideas as well as provide them with the flexibility to work from different locations. NEC’s UNIVERGE SP30 Softphone provides employees with a versatile, converged communications tool that offers an impressive array of high quality video, audio, voice and text features.

    The SP30 Softphone is a versatile, multimedia IP phone that resides within your personal computer (PC) and delivers high quality voice via a USB-connected headset/handset. Designed to meet the needs of any employee, it can be used as a primary desktop telephone, a supplemental desktop telephone or a remote/telecommuting device.

    Share Real-Time Information and Ideas from your PC

    When linked together across an NEC IP network, SP30 users can collaborate and interact with each other in an exciting variety of ways:

    • Audio and videoconferencing lets you easily set-up and participate in conference calls
    • Whiteboard allows you to review, create and update graphic designs in real-time
    • Chat lets you conduct real-time conversations via text with as many SP30 users as you like
    • File Transfer provides you with an easy method to send one or more files
    • Call Log enables you to store information about outgoing and incoming calls

    With the SP30 Softphone, your employees will have the advantages of a converged voice and data network whether they’re in the office or on the road. The SP30 combines traditional business communications needs with the data applications your employees require.


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    UNIVERGE UM8500 Unified Messaging

    UC for Enterprise Unified Messaging (UNIVERGE UM8500) is a feature rich, next-generation messaging platform designed to meet the communications needs of small- to enterprise-size organizations by delivering unified messaging within a Microsoft® Exchange environment. UC for Enterprise (UCE) Unified Messaging is an integral part of the UC for Enterprise portfolio which supports NEC's UNIVERGE®360 approach.

    Designed to maximize value while controlling operational costs, UCE Unified Messaging is a unified messaging platform that delivers superior performance and offers powerful productivity enhancing features such as single mailbox management for all types of messages allowing users to retrieve messages from personal computers and mobile handsets.

    UC for Enterprise Unified Messaging offers:

    A full-featured Unified Messaging and Automated Attendant system

    Find Me/Follow Me (FMFM) and ViewCall for desktop call control

    Seamless integration with the UCE suite of applications as well as a variety of email applications and mobile devices

    Enterprise scalability and investment protection

    Optional Octel and Centigram telephone user interface emulation for legacy voice mail platforms

    Multiple levels of Redundancy

    Versatile message storage

    For existing NEAXMail AD-64 Unified Messaging customers, NEC has developed an easy way to migrate existing data into the more robust, full-featured UCE Unified Messaging solution with advanced business productivity applications.

    Whether a business is an existing customer or one that is new to NEC, they can always be confident in the knowledge that they have the latest communications technology and applications. Because this solution is one of NEC’s global offerings, development for UCE Unified Messaging will continue for years to come.

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    UNIVERGE UM4730 Unified Messaging

    The UNIVERGE UM4730 Unified Messaging provides traditional voice messaging capabilities such as voice mail, automated attendant and audio text along with Unified Messaging, Web Mailbox Manager, Mobile Web Mailbox Manager, RSS (Really Simple Syndication) Feeds for notification and Fax capabilities. These features on the UM4730 become an integrated business solution that will help you communicate more effectively with the people who matter most to your business—your customers and co-workers.

     Built on a standard, server-based platform operating on a Linux operating system, the UM4730 is available in 4 to 64 port configurations. It comes pre-licensed for unlimited seats of Unified Messaging, desktop call control and mailbox management applications.

    Most importantly, the UM4730 offers a wide range of optional packages that can enhance and expand the power of your voice messaging system. Feature packages that extend the functional capabilities of UM4730 include Text-to-Speech, ActiveNet networking capabilities, Hospitality and Property Management (PMS) integration and multi-lingual prompt sets.

    The UM4730 offers organizations investment protection needed in today’s business environment and a solid growth path - when and as their requirements dictate.

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    UC for Business (SMB) and Enterpris

    Unified Communications:

    Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees.

    Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.

    • NEC’s Unified Communications strategy includes:
    • UC for Business, a single server solution perfect for SMBs
    • UC for Enterprise for the larger enterprise that requires more flexibility
    • Mobility (MC550)
    • Desktop Client (UC700)
    • Agent (UC700)
    • Unified Messaging (UM8500)
    • Attendant (UA5200)
    • Contact Center (CCDesign)
    • Emergency On-Site Notification (E-OSN)
    • Manager (MA4000)
    • Application Platform (OW5000)
    • Collaboration
    • Hosted Collaboration
    • Microsoft Integration
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