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Common Business Phone Malfunctions

Everybody relies on their phone in one way or another. They can get you connections and help whenever you want. Apps can also get you anything that you want. Next to computers, phones are like the life blood of any business. People in a company need them to help grow and strengthen their business. But, just like all forms of technology in this modern age, phones have their own set of problems. Some of them are simple while others take a whole IT team to fix them. Here are four of the most common business phone malfunctions and what to do with them.

  • Lost Messages: There is nothing worse than losing an important message. Sometimes, employees do not access their voicemail to see who called. Other times, the voicemail can become corrupt and those messages are lost forever. What can be done about this? One suggestion is to try voicemail to e-mail to guarantee that messages can get through in a timely fashion. Another idea is to optimize the phone system to provide unified communications.
  • Disconnects: This is the bane of all technological existence. A manager or employee could be on the phone with a client and the call gets dropped because of a nasty discount. What can be done about this? One idea is to put everyone on the same phone system. Then always check the connections before hand. If you must, you can turn to the good old turning it off and then turning it back on.
  • Too Many Messages: This can apply to all parts of life. If an employee is not careful, too many messages could end up overloading the voicemail of their phone and new messages will not be able to get through. What can be done about this? An employee can listen to the messages daily and delete any unnecessary messages. 
  • Security Risks: Hackers just love to attack anything that is technology-based. If a company is not careful, their personal and confidential information could be out in the open. What can be done about this? The best way to tackle this is to make sure that the phone lines are secure and keep everything up to date.

For more information business phone systems or IT services, contact the team at Total BC today.