Stop Waiting for Disaster to Strike
For too many businesses, IT support is treated like calling the fire department. You wait until something breaks, then scramble to fix it. A server crashes, a system locks up, or worse, a cybercriminal breaches your data. This "break-fix" approach is not just outdated, it's dangerous. Every minute of downtime costs money, productivity, and customer trust.
In fact, research shows that a single IT failure can cost a business an estimated $5,600 per minute. That's thousands of dollars lost in the time it takes to send a single email.
The solution isn't waiting for disaster. The solution is proactive IT support, a model where issues are prevented before they occur. And that's exactly what TotalBC provides.
Why Proactive IT Support Matters
At TotalBC, we believe that technology should never be a source of anxiety. Our philosophy, Real Solutions. Real Service. Real Simple., means we don't just keep your systems running; we turn IT into a strategic advantage for your business.
With 24/7 proactive monitoring, security oversight, and strategic planning, we identify and address potential issues long before they become business-halting problems. This approach is your best defense against:
- Costly downtime that halts productivity
- Cyberattacks targeting small and mid-sized businesses
- Data breaches that damage reputation and trust
- Compliance risks in regulated industries
- Outdated systems that drain efficiency
For over 20 years, TotalBC has supported more than 4,000 businesses across North and South Carolina. We're large enough to deliver competitive pricing and enterprise-level expertise, but small enough to provide the personalized, responsive service your business deserves.
Choosing the Right Plan: TotalBC's IT Service Options
We know that every business is unique. That's why we offer three distinct service plans, ensuring you get the right level of protection, performance, and support, without overpaying for things you don't need.
1. Co-Managed Plan: Extend Your IT Team
Perfect for businesses with an in-house IT department, our Co-Managed Plan strengthens your existing team by providing the tools, monitoring, and strategic guidance they need to succeed.
What's included:
- Virtual CIO Support: Strategic planning, budgeting, and lifecycle management for your IT infrastructure.
- Essential Protection: Antivirus, monitoring, and standard software patching.
- Fundamental Services: Basic DNS filtering, discounted hourly labor, and performance remediation.
With TotalBC as your partner, your IT team gains the resources to work smarter, not harder.
2. Managed Plan: Full-Service IT Management
If your business doesn't have an internal IT department, or you're ready to completely offload the burden, our Managed Plan delivers comprehensive IT support.
What's included (in addition to everything from Co-Managed):
- Proactive & Strategic Support: Full DNS filtering, dark web monitoring, and quarterly Virtual CIO strategy sessions.
- Full IT Support: On-site visits, technology project management, and deeper discounted labor.
- Comprehensive Oversight: License compliance tracking and vendor coordination for email and hosting.
This plan provides the peace of mind of a dedicated IT department without the overhead costs of hiring full-time staff.
3. Managed Plus Plan: The Ultimate IT Protection
For businesses that require advanced protection and high-touch service, the Managed Plus Plan is the all-inclusive solution. It delivers premium security, performance, and dedicated support for complete confidence in your IT environment.
What's included (on top of Managed Plan benefits):
- Advanced Security & Recovery: A full disaster recovery plan and access to our Security Operations Center (SOC).
- Enhanced Security Features: Phishing simulations, risk assessments, ransomware and malware protection.
- Ultimate Support: Dedicated client support number, priority dispatch, a dedicated engineer, and vendor contract support.
With Managed Plus, you're not just managing IT, you're future-proofing your business with the highest level of defense and support available.
The True Cost of Reactive IT
Businesses that rely on break-fix IT put themselves at constant risk of:
- Lost revenue from downtime
- Damaged reputation due to security breaches
- Unexpected expenses from unplanned repairs
- Employee frustration with outdated or unreliable systems
Proactive IT support eliminates these risks, giving you predictable costs, better performance, and unmatched security.
Don't Let IT Challenges Hold You Back
Technology should be an advantage, not a roadblock. By choosing TotalBC, you gain a trusted IT partner dedicated to simplifying, securing, and scaling your business.
With proactive IT management, you can:
- Protect your business against cyberattacks
- Reduce downtime and increase productivity
- Keep your data secure and compliant
- Gain access to expert guidance and support
Take Control of Your IT Today
Stop waiting for a technology disaster to strike. Take charge of your business's IT health with TotalBC's proactive solutions.
Special Offer: Get your free 30-day trial of our Monitor & Respond service and experience firsthand the peace of mind that comes from having a proactive IT partner.
Contact TotalBC today at 866-673-8682 or visit www.totalbc.com to schedule your FREE technology assessment. Discover how our managed IT services can help you protect, optimize, and grow your business.
