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10 Reasons Why Companies Choose Our VOIP Services OVER Traditional Business Phone Systems!

  • Managing & maintaining a PBXTotalBC VoIP services includes management service free of charge, you will never be charged to make a change our your system
  • Capital investment— Lower capital investment compared to an onsite system
  • Unlimited & instant scalability— Increase or decrease your services on demand
  • Simplicity— Professional onsite installation into your existing network, instead of just shipping you a box of phones and a manual or a link to a wiki page
  • Operations & maintenance—TotalBC handles equipment maintenance and operation 
  • Upgrades— Every new standard feature, every new software release all without an additional charge
  • Reliability— Several layers of server redundancy. We monitor the network 24×7x365
  • Features— TotalBC VoIP services offer the enterprise class features that your business relies on; at no extra charge. 
  • Disaster Recovery—In the event of an onsite disaster at your business, TotalBC VoIP service offers multiple solutions for business continuity all included. 
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Why Switch to TotalBC Hosted VoIP?

Since we provide both VoIP and traditional phone services we can offer you unbiased information on both products, unlike companies that only offer VoIP and will try to sell you on their product no matter what. We can set up a traditional, VoIP, or hybrid system depending on your usage and needs. No two situations or companies are the same, so our expertly trained engineers create a unique solution for each of our clients. 

Is VoIP a good solution if I have multiple offices? 

Hosted VoIP is one of the best solutions for multiple offices, there are two different solutions that can benefit our clients who have multiple office; while Hosted VoIP is a very good solution and most likely the best one, some of our clients have found that an On-Premise VoIP system makes better sense, feature and financially wise.  Give us a call, we can discuss your current environment and give you your options.  One size does not fit all!

Does call quality suffer with VoIP? 

Call Quality used to be an issue with VoIP but due to some pretty amazing technological advancements call quality is as good, if not better than traditional telephone systems; provided business class network equipment is utilized to ensure that voice call gets priority.

What separates TotalBC Business Hosted VoIP from our competition?

TotalBC is built on real people and customer satisfaction; we set out to be your business partner and provide lasting solutions that grow with your business, not to make a quick sale. Unlike most VoIP providers, our manufacturer certified engineers handle the installation and setup of your new service.  We train your staff, in person, on your new system so that your staff can be productive from day one.  If you do have a question or need something changed or repaired, we handle the service and maintenance. If we cannot resolve your issue remotely, we'll dispatch an engineer to your business – compare that others! 

Can I keep my number? 

Yes. 99.9% of the time clients can keep their numbers, and our technicians can let you know within 2 minutes on the phone if your number is available to transfer. The only exceptions we see are for very rural areas that do not comply with FCC laws. 

Can my employees access their voicemail and other services remotely?

Absolutely!  TotalBC’s hosted VoIP allows mobile and remote access to all the same tools as they have in the office.

Do you support physical fax machines?

Yes, physical fax machines are supported along with virtual faxing (fax to and from emails) 

Do you support conference calling/conference bridges? 

Yes, we offer and support both.

Will heavy web usage impact my call quality? 

Absolutely not! If your business has business class network equipment that allows for voice priority, then web usage will not impact your call quality. 

How much bandwidth/internet do I need? 

This is not something that can be answered in an FAQ section because it depends on the unique setup and usage of your office. Companies that will try to tell you this right away are more focused on selling you their solution than truly enriching your business. The experts at TotalBC will survey your office and determine your usage before making a qualified recommendation on the system you will need.