Testimonials
We let our work speak for itself. Read what our clients have to say about their TotalBC experience:
Katrina B. - Office Coordinator, Ballantyne Medical Associates
"We would like to thank TotalBC for doing an awesome job setting up the new phone system and training us. We are a very busy practice and having a good phone system is very important. After meeting with Michael I was very impressed with his knowledge and his drive to help us succeed in finding the best system. He came highly recommended to one of our doctors and I am glad he did!
On the first day we met Michael, he proved to me that TotalBC would be the best fit for our practice. Our office met with several companies before making the final decision. I believe me made the right choice with TotalBC.
From the first appointment he made it 100% about finding out our issues and solving our problems. He did not come to sell us a fancy phone system but more so to educate us on what we need in a phone system with us being such a busy practice. He gave me homework, which was odd but I’m glad he did because it taught me a lot about the volume of calls we get and why we were getting so many complaints. I would have never thought to investigate the way Michael taught me, which was to investigate the problem until you find all of your solutions. Once I found my problems Michael helped me figure out the solutions.
Big Thanks to Michael and the TotalBC Team."
Dennis Cox - IT Director, Citizens South Bank
“Michael Snyder and his technical staff are well trained, courteous and competent. Michael and Total Business Communications, Inc. understand my expectations and strive hard to exceed them on every support call. I have confidence in TotalBC to provide my phone and data services.”
Stephanie P. Bolding- Prince Gas Co.
“Working with Total BC has been a huge pleasure. When we moved from our location in downtown, after 82 years, I was a bit worried about going to a phone system, but it has benefitted our company so much. Working with Michael, Jimmy and Lane has been wonderful. Whenever I need something changed on our system they have it done in minutes. Example, our Boiling Springs office had to be closed for a few days due to an illness in the family. I called Michael and he had the calls forwarded from that office to the Landrum office before I even got off the phone with him! The customer service with his company is beyond measurable.”
Greg Williams - IT Manager, Paragon Revenue Group
“I have been with Paragon Revenue Group for approximately 13 years. We are a financial firm with 125 employees. Roughly 80 of our employees spend their day making and taking phone calls. We utilize an auto dialer which works with our PBX. Until recently we used the Nortel Option 11C as our PBX. The Option 11C worked well and did what we asked of it. However, support and parts are hard to find and it lacks features a new system can offer. Doing a Google search we came across TotalBC. From the start we were impressed with Michael and his team. Rather than forcing VoIP on us, they offered a hybrid solution that would allow us to use our analog phones but expand to VoIP when ready. This met our needs perfectly. The PBX they suggested was the NEC SV8100. It offered the features we needed and was capable of handling our high call volume. After careful planning, TotalBC installed the NEC SV8100. The installation took about 5 hours and we experienced few issues. TotalBC thoroughly tested each phone and connection before calling the job complete. They provided onsite support the following Monday when we reopened. Since installation, we’ve had several questions regarding features and use. TotalBC has been quick to respond. TotalBC exceeded our expectations. Replacing an aged phone system is a challenge for any company and these guys made it simple. I would highly recommend TotalBC. These guys know the phone business.”
David Schweppe - Schweppe & Schweppe, PA
“When our law firm was considering an upgraded telephone system, Total Business Communications, Inc. provided a thorough explanation of product options, and a competitive price quote. The installation of our new system was professional and exactly as described. We couldn’t be more pleased with our TBC experience.”
Louann Talbert - CFO, Dale Jarrett Automotive Group
“Hey Michael, Just want to let you know how happy we were with the install @ Kia. Your whole team did a great job and the system seems really easy to use. Michael, please accept this as a letter of recommendation for your technician, with Total BC. In addition to setup and programming the phone system, he was instrumental in organizing Kia dealership’s communications for store opening. His knowledge and communication skills with the workers made an impact on learning a new system. The setup and installation made the opening seamless and successful, in part due to his input. Your company and he is truly an asset to both Dale Jarrett Ford and Dale Jarrett Kia.”
Bobbie Rock - Studio Fusion Architecture Interiors
“Dear Total Business Communication’s Team (TotalBC), Monday Jimi came to our office to install a new wireless conference phone, a Nortel Phone, and switch extensions. Jimi was on time, helpful, and very professional. He was able to understand the problems and concerns I had. He was informative and took time to explain the key functions of the products to me so I could better understand them. I will now always request Jimi for any technical issues for our system. I would like to say thank you from our whole team here at Studio Fusion. It is hard to find a business that prides itself on customer service and efficiency and you did both. Your business will be referred to our clients and we will be using you again during company’s growth. Thank you.”
Larry Sharp - Progressive Lighting
“Michael – Firstly, let me tell you how impressed I have been with your company, however I want to address one in particular employee Jimi and how he works. He’s not only knowledgeable, but is a focused and a hard worker. Very frequently the technician on site is just doing his job – you can tell that with Jimi he takes each installation personally. I have had a long-held belief that if you’re going to do anything, do it the best that you can and this is obviously shared by Jimi and his work ethic. I can’t thank you enough for assigning him to our installation. Thank you again for the excellent service.”
Denise W. Steindl - Property Manager, Atapco Properties
“It is with great pleasure that I write to thank you for helping us with our recent move. Michael Snyder was my first point of contact with Total BC and I found him to be very responsive, professional, and personable. Our technician, Eric, was right on time, even given the fact that our phone vendor was vague! Eric was also very professional and polite, he worked well with the phone vendor and Erica was extremely knowledgeable. Mike, Eric, and Total BC will get high recommendations from me! Best Regards, Denise.”
