Out of Office, Not Out of Reach: How VoIP Keeps Your Business Running During Thanksgiving Travel
                As Thanksgiving approaches, many business owners and employees look forward to a well-deserved break. It's a time to relax, reconnect with family, and reflect on the year’s accomplishments. But, completely disconnecting isn’t always an option....                
								                
              	                  
																					Teamwork & Thanks: Building a Thankful IT Culture That Supports Your Business
                In the world of technology, where uptime, cybersecurity, and efficiency are everything, it can be easy to forget the human element that drives success. Behind every secured network, updated server, and solved helpdesk ticket is a team of people....                
								                
              	                  
																					The Rise of UCaaS: Top Telecommunication Trends to Prepare for in 2026
                The way we communicate at work has changed more in the past five years than in the previous fifty. Businesses have moved beyond traditional phone systems to cloud-based collaboration tools that make remote work, virtual meetings, and real-time...                
								                
              	                  
																					Digital Decay: Why Old Files, Accounts, and Licenses Could Be Your Next Cyber Threat
                When most businesses think about cybersecurity, they focus on the obvious threats: phishing emails, ransomware, and data breaches. But there’s a quieter, often forgotten danger lurking inside many organizations: digital decay. 
Digital decay...                
								                
              	                  
																					Supporting Veteran-Owned Businesses Through Smart IT Solutions
                This Veterans Day, we honor the heroes who’ve served our country and the leaders who continue to serve through business. Across the Carolinas and beyond, veteran-owned businesses are some of the most driven, disciplined, and resilient...                
								                
              	                  
																					Building Digital Empathy: What Customer Service Looks Like in an Automated World
                Technology has changed everything about the way we connect, including how businesses communicate with their customers. From chatbots to AI-driven support platforms, automation has made customer service faster and more efficient than ever before. But...                
								                
              	                  
																					Discord’s Latest Data Breach Shows Why Vendor Cybersecurity Can’t Be an Afterthought
                If you’ve spent any time on Discord chatting with friends, running a business community, or gaming, you know how massive the platform is. With over 200 million monthly users, Discord has become a hub for communication across the world. But as...                
								                
              	                  
																					The 3 A.M. Rule: What Would Happen If Your Systems Failed While You Slept?
                Picture this: it’s 3:07 a.m. in Charlotte, North Carolina. Your office lights are off. Your employees are home, fast asleep. You’re dreaming about that big client pitch tomorrow, the one that could elevate your business to the next level. 
Then...                
								                
              	                  
																					Your Customer Data is Gold. Are You Guarding It Like It Is? A Carolinas SMB’s Guide to Data Privacy
                Let’s be honest: The phrase “data privacy laws” probably makes your eyes glaze over. You’re running a business, managing teams, servicing clients, and chasing growth. Adding a dense legal checklist to your to-do list feels like a...                
								                
              	                  
																					Trick or Treat? Why Unpredictable IT Bills Are Always a Costly Trick.
                It’s that spooky season when we welcome ghosts, ghouls, and a little unpredictable chaos. We love a good trick-or-treat game at the front door, but when it comes to your business finances, the last thing you want is a surprise trick hiding in your...                
								                
              	                  
																					The Corn Maze of Compliance: Navigating SMB IT Regulations This Fall
                The crisp air, the turning leaves, the pumpkin spice: it's fall! For many small to medium-sized businesses (SMBs), it’s also the season of strategic planning and, unfortunately, the potential dread of SMB IT compliance. Trying to keep up with the...                
								                
              	                  
																					Falling Behind? 5 Signs Your Business Needs a Managed IT & VoIP Upgrade Now
                The final quarter of the year, Q4, is the time for a business sprint. It’s when deals close, sales targets are hit, and the foundation for the next year is set. But imagine this: you're trying to land a major contract, and the call drops. You're...                
								                
              	                  
																					Don’t Get Spooked: How Zero-Trust VoIP Stops Deepfake & Social Engineering Scams
                The Scariest Trick of 2025 Isn’t in a Haunted House.Ghosts and goblins may come out in October, but for small and mid-sized businesses (SMBs), the scariest threat this fall isn’t on the doorstep, it’s on the phone. 
Deepfake technology and...                
								                
              	                  
																					The Great Fall Cleanup: Declutter Your IT Vendors with a Consolidated MSP Partnership
                Fall is a season of change. As leaves pile up, we grab rakes to clear our yards and prepare for what’s next. Businesses should be doing the same, not just with physical clutter, but with digital and vendor clutter too.For many small and mid-sized...                
								                
              	                  
																					October Is Cybersecurity Awareness Month: How Small Businesses Can Stay Protected
                October marks more than falling leaves and pumpkin spice, it’s also National Cybersecurity Awareness Month. This annual campaign, led by CISA and the National Cybersecurity Alliance, encourages organizations to step up their cybersecurity posture....                
								                
              	                  
																					3 Reasons to Consolidate IT Vendors Before Q4 and How TotalBC Helps
                As Q4 approaches, many small and mid-sized businesses scramble to finalize budgets, streamline operations, and prepare for the year ahead. Yet one area that often gets overlooked is the number of IT vendors you’re managing. From managed IT...                
								                
              	                  
																					Secure, Supported, Strong: Technology’s Role in Nonprofits Fighting Breast Cancer
                Every October, we’re reminded of the resilience, courage, and strength of those impacted by breast cancer and of the countless nonprofits working tirelessly to raise awareness, fund research, and support patients and families. These organizations...                
								                
              	                  
																					Leaves Change, and So Should Your IT Policies
                As the first crisp breeze of fall rolls in and the leaves begin to change, it’s a perfect reminder that some things in business should change, too. Just like nature refreshes itself each season, your IT security policies, compliance measures, and...                
								                
              	                  
																					From Pumpkin Patches to System Patches: Fall Into Stronger IT Security
                There’s something magical about fall. The leaves turn brilliant shades of orange and red, sweaters make their way out of closets, and families flock to pumpkin patches to celebrate the season. Just like farmers tend their crops, business owners...                
								                
              	                  
																					TransUnion Breach: 4.4 Million Americans Affected
                Over 4.4 million Americans had their sensitive personal data exposed in a massive cybersecurity breach targeting TransUnion. A breach that stemmed not from a ransomware strain or direct hack of the credit bureau, but from vulnerabilities in...                
								                
              	                  
																					


